- Company: VDT Communications
- Location: Nigeria
- State: Lagos Jobs
- Job type: Full-Time
- Job category: Customer Service Jobs in Nigeria
VDT Communications operates one of the most advanced and reliable communication networks in the country with a broad product suite backed by trustworthy, dependable customer service.
We are recruiting to fill the position below:
Job Title: Technical Customer Support Executive
- Proficient with the use of Service Desk tools i.e Monitoring, Reporting, Analysis etc to ensure continuous Customer satisfaction.
- Optimal use of all Service Management Communication channels to adequately inform newand existing customers to sustain Customer Relationship.
- Ensure clear communication both in verbal and written with all customers on the network
- Preparation and Evaluation of utilization graphs for further decision making
- Management of the Customer database with regular update on Contact details , Number of links etc
- Weekly checkup on customers based on a schedule through Courtesy visits/calls and also sending them mails where applicable
- Candidates should possess a B.Sc / HND qualification with 3 – 7 years of work experience.
- A professional qualification in ITIL and other relevant Service Management certifications
- Knowledge of Service Management Standards and Regulations as well as Global Best Practices (ISO 20000, IS0 9001).
- Adequate technical disposition to guarantee thorough knowledge of services and service delivery platforms.
- Ability to conduct unbiased evaluations of internal and supplier performance.
Application Closing Date
21st October, 2022.
Interested and qualified candidates should send their CV to:
using the Job Title as the subject of the mail.
Note: Only shortlisted candidates will be contacted.
Popular Jobs this Week