Technical Customer Support Executive at VDT Communications

Never Miss a Job Update Again. Click Here to Subscribe





VDT Communications operates one of the most advanced and reliable communication networks in the country with a broad product suite backed by trustworthy, dependable customer service.

We are recruiting to fill the position below:

Job Title: Technical Customer Support Executive

Location: Lagos

Responsibilities

  • Proficient with the use of Service Desk tools i.e Monitoring, Reporting, Analysis etc to ensure continuous Customer satisfaction.
  • Optimal use of all Service Management Communication channels to adequately inform newand existing customers to sustain Customer Relationship.
  • Ensure clear communication both in verbal and written with all customers on the network
  • Preparation and Evaluation of utilization graphs for further decision making
  • Management of the Customer database with regular update on Contact details , Number of links etc
  • Weekly checkup on customers based on a schedule through Courtesy visits/calls and also sending them mails where applicable

Requirements

  • Candidates should possess a B.Sc / HND qualification with 3 – 7 years of work experience.
  • A professional qualification in ITIL and other relevant Service Management certifications
  • Knowledge of Service Management Standards and Regulations as well as Global Best Practices (ISO 20000, IS0 9001).
  • Adequate technical disposition to guarantee thorough knowledge of services and service delivery platforms.
  • Ability to conduct unbiased evaluations of internal and supplier performance.

Application Closing Date
21st October, 2022.




Interested and qualified candidates should send their CV to: 

[email protected] 

using the Job Title as the subject of the mail.

Note: Only shortlisted candidates will be contacted.



Popular Jobs this Week

Submit CVs – Latest Recruitment at Confederation of African Football (CAF) – (6 Positions)

Submit CVs – New Recruitment at ipNX Nigeria Limited

Submit CVs – Latest Recruitment at MBIS International (6 Positions)

Submit CVs – Latest Recruitment at George Houston Resources Limited (8 Positions)

Submit CVs – Latest Recruitment at Catholic Relief Services (CRS) – (8 Positions)

Submit CVs – Latest Recruitment at TeamApt (7 Positions)

Interesting Job Vacancies at MTN Nigeria (6 Positions)

Submit CVs – New Recruitment at Eat ‘N’ Go Limited

Submit CVs – New Recruitment at Khenpro Global Services (12 Positions)

Submit CVs – Latest Recruitment at The Place (Smackers Limited) – (5 Positions)

Submit CVs – Latest Recruitment at Virtual PALyn (6 Positions)

Submit CVs – New Recruitment at PepsiCo Nigeria (6 Positions)

Submit CVs – New Recruitment at Action Against Hunger

Submit CVs – Latest Recruitment at Kyosk Digital Services limited (11 Positions)

Subscribe


Apply for this Job